Terms & conditions

1. Bookings and payments

• No booking is secured or confirmed until full payment or the agreed deposit has cleared.
• All fees are stated clearly before you book. We review our prices from time to time, but a change never affects sessions or courses you have already paid for in full.

2. Consultations and patch tests

• All laser and IPL treatments need an in-person consultation and patch test at least 24 hours before your treatment course begins.
• The consultation and patch test cost £10. This fee is not refundable, but it is credited against your first full treatment session or package.
• Patch test shots are placed behind the ear, on the inner wrist or on the ankle, whichever is closest in skin tone and tissue to the area you want treated.
• New clients for lash lifts and tints or eyebrow shape and tints, and anyone who has not had these treatments for at least six months, need a patch test at least 24 hours before treatment.
• If your skin reacts badly during or after the patch test, we may decline further treatment in the interest of your safety.

3. Your obligations and age requirements

Age

• 18 and over only: laser hair removal, IPL, carbon facials and tattoo removal are never carried out on anyone under 18, under any circumstances.
• Ages 15 to 17: standard facials, lash lifts, eyebrow shaping and tinting, and our Prom package are available from age 15, on two conditions. A parent or legal guardian must give signed written consent before treatment, and must stay with you for the whole appointment.

Identification

We may ask for valid government-issued photo ID (passport or driving licence) from you and, where it applies, the parent or guardian with you, to confirm age and parental responsibility. We may refuse treatment if valid ID cannot be shown when asked.

Your health

• Medical declaration: you (or your parent or guardian on your behalf) must complete our medical declaration accurately and tell us about every medical condition, skin condition, implanted device, recent aesthetic procedure and medication. That includes topical products, herbal supplements and light-sensitising prescription medicines such as Roaccutane, retinoids, antibiotics or antidepressants.
• Keep us updated: before every session, tell us about any change to your health, any new medication and any recent sun or UV exposure.
• Sun exposure and tans (laser and IPL): laser and IPL cannot be used safely on skin with recent sun exposure, sunburn, sunbed use or fake tan. Avoid UV and fake tan for at least four weeks before treatment. If you arrive with an active tan on the treatment area, the treatment will not go ahead and that session is forfeited.
• Non-disclosure: if medical conditions, medication or recent sun or UV exposure are withheld, or the pre- and aftercare advice is not followed, Smooth Peach LTD cannot be held liable for any adverse reaction, complication or skin damage.

4. Treatment outcomes, hair colour and skin type

• Skin type (IPL): for your safety, our IPL machines are not used on Fitzpatrick skin types V and VI, because of the higher risk of burns, blistering and post-inflammatory hyperpigmentation. Your skin type is assessed properly at your consultation and patch test.
• Hair colour: laser and IPL hair removal rely on pigment in the hair follicle to absorb the light, so they do not work on white, grey, red or very light blonde hair. Suitability is confirmed at your consultation and patch test.
• Reduction, not removal: laser and IPL give significant, long-term hair reduction rather than absolute, permanent removal. Results vary with hair density, hair colour, skin type, hormones and how closely you follow the recommended treatment schedule.
• No absolute guarantees: we aim for the best possible results, but we cannot guarantee a specific percentage reduction or permanent removal of all hair. Maintenance sessions will be needed over time to keep your results.

5. Treatment packages

• Sticking to your plan: laser, IPL and other multi-session treatments need regular spacing to work with hair growth phases and skin renewal. Packages must be attended in line with the treatment plan and appointment intervals agreed with your practitioner.
• No expiry date: there is no deadline for using your package sessions, as long as you keep to the planned intervals or tell us about breaks for pregnancy, travel or medical advice.
• Non-transferable: packages and courses belong to the client who bought them and cannot be transferred, shared or used by anyone else.

6. Cancellations, rescheduling and late arrival

• 24 hours’ notice: to rearrange or cancel, give us at least 24 hours’ notice by email (info@smoothpeach.com) or WhatsApp (@smoothpeach). With at least 24 hours’ notice, your payment moves to your new date.
• Late cancellations and no-shows: cancelling with less than 24 hours’ notice, or not attending, means the session or deposit is forfeited in full.
• Late arrival: if you arrive more than 10 minutes late, we may not be able to carry out your treatment safely in the time left. In that case your appointment is cancelled and the session fee forfeited.
• If we cancel: if we have to cancel or move your appointment because of illness, equipment servicing or an emergency, we will give you as much notice as we can and rebook you promptly. If we cannot find a date that suits you, you will get a full refund or credit for that session.

7. Refunds

• Treatments, patch tests and courses that have been carried out or started are not refundable.
• If, after you buy a course, a medical condition develops that permanently rules out laser or IPL treatment (confirmed in a signed letter from your doctor), the unused sessions are refunded pro rata, minus a £25 administration fee.

8. Clinical photographs

• As part of your medical record, we may take before and after photographs of the treatment area. They are stored securely in line with UK data protection law.
• We never use your photographs for promotion, advertising or social media without your separate, explicit written consent.

9. Our standards and insurance

Every practitioner at Smooth Peach LTD is:

• fully qualified and trained to VTCT Level 4
• insured under comprehensive medical malpractice and public liability policies.

We maintain our laser and IPL devices to the manufacturer’s specifications and run regular safety checks and calibrations.

10. Complaints

We are committed to an excellent service, but we recognise that sometimes things fall short. If they do, please use our complaints procedure:

1. Send your complaint in writing by email to info@smoothpeach.com, with a description of the issue, any relevant documents and your contact details.
2. We will acknowledge it within 7 working days and look into it thoroughly.
3. We will send a full response within 14 working days, with our findings and any proposed resolution.

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